In de dynamische omgeving van DHL moet je stevig in je schoenen staan, omdat je te maken hebt met diverse belangen, werkdruk en wisselende verantwoordelijkheden, (grote) projecten en spoedklussen. Je kunt snel schakelen tussen activiteiten en behoudt hierbij het overzicht. Ook analytisch vermogen om ingewikkelde logistieke uitdagingen in te schatten en op te lossen is een belangrijke vaardigheid in deze functie.
In deze klantenservice functie richt je je op de ondersteuning van DHL Service Points. Ook zullen projecten en het maken van rapportages onderdeel van je werkdag zijn. Uiteraard pak je de taken op die passen bij jouw achtergrond en voorkeuren.
Liebherr-Components AG sucht in eine/n Customer Service Project Manager (m/w/d) (ID-Nummer: 13668946)
In keeping with this strategy we are offering an exciting opportunity for the position of a Regional Customer Service Project Manager (m/f/x). The Regional Customer Service Project Manager's mission is to complete aforementioned professionalization and standardization of existing Customer Service agents.
Main responsibilities are: Foster a high‑performance culture centered on collaboration, continuous learning, and customer satisfactionEnsure outstanding quality in all customer service activities, securing a seamless and satisfying customer journeyHandle complex credit situations and interface with critical customers, approving credit assessments from internal partners (Sales)Monitor service-level KPIs and performance metrics at both team and individual level, ensuring goals are consistently achievedDevelop and implement team strategies, identifying opportunities for continuous improvement and efficencyCollaborate closely with multiple departments as well as with headquarters, on projects impacting customer experience and operational efficiency.Participate actively in management discussions and contribute to key business decisionsContribute to innovation projects, including the rollout of digital and AI tools What makes you stand out Proven experience in managing operational teams within Customer Service and/or Credit Management environments.Ability to work effectively in multidisciplinary contexts and engage with various internal and external stakeholders.Strong orientation toward continuous improvement, data analysis, and the resolution of complex problems.Advanced knowledge of digital tools (ideally MS Dynamics, Genesys, CAM) for operational management and reporting.Hands-on attitude with a strong ability to collaborate on projects and maintain relationships with headquarters and other subsidiaries.Fluent English (C1 level).Bachelor’s degree We are looking forward to your application and to applicants who enrich our diverse culture!
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
You will: Lead, coach, and inspire your team to achieve and exceed KPIs.Spend about 50% of your time hands-on in daily operations, leading by example.Conduct regular 1:1s, coaching sessions, and performance reviews, helping your team unlock their potential.Act as a role model for customer-centricity, ensuring we consistently deliver excellent experiences.Monitor performance in real time, adjusting staffing and resources to meet demand.Use data insights (Excel, Power BI, reports) to spot trends and drive improvements.Partner with Quality, Training, and Process teams to streamline workflows and remove bottlenecks.Collaborate with stakeholders to resolve customer pain points.Drive continuous improvement projects to make our services smarter, faster, and more efficient.Foster a culture of engagement, accountability, and curiosity in your team.
To succeed, you will need Education: Engineering/science degree or technical equivalent (engineering related job experience) Skills & Knowledge: Skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory Experience with on-site customer facing role Excellent interpersonal, oral, and written communication skills Knowledge of or ability to learn and communicate technical information Ability to create custom solutions to address specific process needs by bringing together the needed company technical resources is a must. The ability to get along with others and engage them in projects or activities Ability to focus from one task to another Prioritize tasks effectively Excellent PC skills are required (MS Office, Word, Excel, & Powerpoint) Other Requirements: Prospecting and selling mentality A background in a technical operational side and rotating equipment of sales High energy individual with insatiable curiosity and commitment to get it done.
Your Impact Manage and develop key retail accountsBuild and maintain strong relationships with various distribution platformsHandle pallet voucher operations, including scheduling and coordination with logisticsProcess complaints and prepare analyses to optimize processesSupport projects and contribute innovative ideas to improve the network
. • Strong communicator across functions. • Process‑oriented and structured. • Solid project management skills. • Proactive and solution‑oriented. • Comfortable in a fast‑paced, international environment. We are looking forward to your application and to applicants who enrich our diverse culture!
Your tasks Strategic customer engagement & planning Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges Create future opportunities by translating customer needs & business trends into potential solutionsLink senior DHL executives with account counterparts at board or senior management level Relationship & opportunity development Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topicsProactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilitiesManage the renewal agenda in a proactive manner at a global and regional level Preparing, winning & implementing the deal Create and present high complexity solutions to customer demonstrating clear business & solution fitEnsure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer Service management & account maintenance Act as key contact for customer and channel the communication toaccount teams and DHL internal functionsSupport effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year Strategic Thinking & Targeting Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the sameProactively identify best fit opportunities for DHL across regions/products/solution Selling & Influencing Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledgeDevelop proposals that adhere to internal guidelines & commercial standards Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor’s position Developing Commercially Viable & Innovative Solutions Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisionsEngage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and externalUnderstand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment Working Across the Business •Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale •Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation Your profile University degree in Business, Logistics or related10-12 years’ experience in Logistics Industry, Service Industry, within the sector or with the Customer 5 years’ experience with one or more DPDHL divisions in regional/ global environment7-10 years’ of commercial management experience5 years’ Consultative Selling experience working at board level in an international environment5 years’ experience in solution design, operational, performance and project managementExcellent analytical & problem solving skillsEffective presentation & facilitation skillsExcellent business English and French (written and oral)Structured work approach International exposure and cultural sensitivityAbility to engage and lead discussions at board level with senior managementAbility to work independently and within a team to deliver resultsAbility to lead and influence without formal authorityAbility to adapt and perform under changing and uncertain conditionsAbility to manage virtual, global teams •Willing to undertake (extensive) international travel Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities.
Provide feedback to field service and product teams on recurring issues. Support any additional tasks or special projects as assigned by the business. ------ Qualifications Associate or Bachelor’s degree in Electronics, Engineering, or a related technical field. 3+ years of experience in depot-level repair or technical service in a high-tech environment.
Aptar Dortmund GmbH sucht in Dortmund eine/n Associate Manager Customer Projects (m/w/d) (ID-Nummer: 13689304)
GigaDevice Semiconductor Germany GmbH sucht in Hoehenkirchen-Siegertsbrunn eine/n Inside Sales Representative & Customer Project Manager (ID-Nummer: 13461234)
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Rohde & Schwarz GmbH & Co. KG sucht in eine/n Werkstudent Service Automation & Project Management (m/w/d) (ID-Nummer: 13718766)
OBI Group Holding SE & Co. KGaA sucht in eine/n (Senior) Manager Strategic Projects – Brand & Customer Transformation (m/w/d) (ID-Nummer: 13688100)
Oktober 2020praktischer Erfahrung z.B. in IT oder Controlling Bereichen, Project Management sowie erste Auslandserfahrungsehr gute Deutsch- und Englischkenntnisse Analytische Fähigkeiten und gute KommunikationsfähigkeitenExzellente MS Office Kenntnisse, besonders in Excel Team Player mit einer Can Do Einstellung und technischem Verständnis Ihre Vorteile Nach einer zentralen Einführungswoche lernen Sie die Welt der Logistik in drei individuellen Programmphasen im In- und Ausland kennen und das beim weltweit führenden Post- und Logistikdienstleister.
It’s people. Whether that’s in an SAP project, when developing a web application or when switching to cloud-based services. So we combine our in-depth process knowledge and technology expertise with an empathetic and people-centred approach.
No.2, to organize and lead the discussion with respective department related with customer feedback.To implement and follow up Corrective Action Preventive Action (CAPA) system related with Customer Relationship Management (CRM) following global standardSupport in preparation of quality department monthly reportPrepare statement letter according to customer or organization requirementFill out customer questionnaire according to agreed timeline.Participate in the validation of special projects such as new machines, new materials, and so on (outside of routine validation).If necessary, discuss with customer (visit or telco) related with customer feedback and Acceptable Quality Level (AQL).To review batch record and release the finished good to be sent to customer according to established procedure.Participate in DMF renewalGive disposition of whether a batch can be released to be shipped to customer.
Verstärke unser engagiertes Team der Energy Projects GmbH und bring dich als Servicemonteur (m/w/d) aktiv in unseren gemeinsamen Erfolg ein. Unsere Kunden stammen aus der Energieversorgung sowie aus Branchen wie Industrie, Erneuerbare Energien, Automotive, Chemie sowie Öl & Gas.
Verstärke unser engagiertes Team der Energy Projects GmbH und bring dich als Servicetechniker (m/w/d) aktiv in unseren gemeinsamen Erfolg ein. Unsere Kunden stammen aus der Energieversorgung sowie aus Branchen wie Industrie, Erneuerbare Energien, Automotive, Chemie sowie Öl & Gas.
Mit unseren drei Geschäftsbereichen „Technology & Operational Consulting“, „Software, IT & Digital Data Management“ und „Project Management, Engineering & Business Services“ bieten wir eine umfassendes Dienstleistungsportfolio von der Strategieentwicklung über die Projektplanung bis hin zur Implementierung.
teilst Du Best Practices und „Daily Hacks“ für die Bereiche Sales, Customer Service, Field Service, Marketing oder Project Operations. führst Du Workshops und Schulungen durch und sorgst dafür, dass Kund*innen die Lösung gut verstehen und selbstständig anwenden können.
teilst Du Best Practices und „Daily Hacks“ für die Bereiche Sales, Customer Service, Field Service, Marketing oder Project Operations. führst Du Workshops und Schulungen durch und sorgst dafür, dass Kund*innen die Lösung gut verstehen und selbstständig anwenden können.
Techtronic Industries ELC GmbH sucht in eine/n Service Project Manager (m/f/d) EMEA (ID-Nummer: 13709041)
Arbeitsort: Stuttgart Ihre Aufgaben Deutschlandweite Betreuung des internen Stammdatensystems in einem 10 köpfigen Team Selbstständige Umsetzung der Abstimmungen, Problemlösungen und Innovationen in ihrem Verantwortungsbereich Relevante Informationen mit den deutschen und indischen Partnern teilen Betreuung der Tätigkeitsdaten von Anwendern und IT-Systemen die eingegeben oder ausgegeben werden Optimierung der Funktionen, Störungsbeseitigung Project Management Office Liefergegenstände definieren, Einhaltung verfolgen und inhaltlich mit ausgestalten Enge Zusammenarbeit mit dem Personalwesen für Deutschland Ihr Profil Erfahrung im Personaldatenmanagement, idealerweise im Oracle Umfeld (sog.
As part of our team, you will take on the following responsibilities: You take on the control and monitoring of service relationships with external partners and service providers.You also support the specification, tendering, and procurement of new IT services as well as the selection of suitable service providers.In addition, you further develop existing services, SLAs, and KPIs and optimize them in terms of quality, compliance, and cost.You evaluate new technologies or solution approaches and provide recommendations for future business requirements.You conduct monitoring of the applications and services in use and ensure their stability.You also analyze incidents and ensure sustainable resolution within Second Level Support.Furthermore, you plan, coordinate, and oversee IT projects from implementation through testing to rollout, ensuring a smooth transition into operations.You further develop IAM processes such as identity lifecycle, role and authorization concepts, and recertifications, ensuring compliance requirements are met.
50Hertz Transmission GmbH sucht in eine/n Project Engineer IP Central Services & Security (w/m/d) (ID-Nummer: 13691391)
Product and Application Knowledge Technical Problem Solving Long project duration possible Ihr Kontakt Ansprechpartner Julia Lang Referenznummer 860075/1 Kontakt aufnehmen E-Mail: julia.lang@hays.de Anstellungsart Freiberuflich für ein Projekt
Product and Application KnowledgeTechnical Problem Solving Long project duration possible Ihr Kontakt Ansprechpartner Julia Lang Referenznummer 860075/1 Kontakt aufnehmen E-Mail: julia.lang@hays.de Anstellungsart Freiberuflich für ein Projekt
ZEISS sucht in eine/n Project Manager XRX Custom Solutions (m/f/x) (ID-Nummer: 13685536)
IT Project & Service Manager (m/w/d) Schwerpunkt HR IT 45307 Essen Nordrhein Westfalen Germany Tech & IT Berufseinsteiger / Berufserfahrene Vollzeit Berufseinsteiger / Berufserfahrene Über uns Die Unternehmensgruppe ALDI Nord ist einer der führenden Lebensmitteleinzelhändler.
If you know the Greek market by heart, understand key business drivers, and are eager to learn more about scaling a business locally, you are the perfect match! Previous experience in e-commerce, customer service or project management is a plus. As Junior Operations Manager for Greece and Cyprus (m/f/d), you will support the Country Manager in localizing content to ensure our global strategy resonates with the local market.
ZEISS sucht in eine/n Project Manager Special Customer Projects-1 (m/w/x) (ID-Nummer: 13756929)
ZEISS sucht in eine/n Project Manager Special Customer Projects-2 (m/w/x) (ID-Nummer: 13756928)
SCHEUERLE Fahrzeugfabrik GmbH sucht in eine/n Teamleiter Customer Project Management / Technischer Vertrieb (m/w/d) (ID-Nummer: 13751335)
Zur Unterstützung des Service Projects Teams für die Region Central (DE, NL, LU und AT) bei Routinetätigkeiten, suchen wir kurzfristig einen engagierten Werkstudenten.
YOUR TASKS Monthly maintenance of replaced components and completeness check and update for new systems in the SAP system, including corresponding reports Database maintenance and updates Initial cross-departmental error analysis in the SAP system Support for project managers and IT with data queries for analysis and testing Creation and updating of training materials YOUR PROFILE Enrolled student (m/f/d) in a technical, business, or IT-related field Proficient in MS Office Good written and spoken English skills Strong analytical thinking skills Flexibility, excellent communication skills, and a good understanding of teamwork Independent and reliable work ethic Availability to work in our office in Hamburg regularly YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
Zur Unterstützung des Service Projects Teams für die Region Central (DE, NL, LU und AT) bei Routinetätigkeiten, suchen wir kurzfristig einen engagierten Werkstudenten.
YOUR TASKS Monthly maintenance of replaced components and completeness check and update for new systems in the SAP system, including corresponding reports Database maintenance and updates Initial cross-departmental error analysis in the SAP system Support for project managers and IT with data queries for analysis and testing Creation and updating of training materials YOUR PROFILE Enrolled student (m/f/d) in a technical, business, or IT-related field Proficient in MS Office Good written and spoken English skills Strong analytical thinking skills Flexibility, excellent communication skills, and a good understanding of teamwork Independent and reliable work ethic Availability to work in our office in Hamburg regularly YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Werkstudent (m/w/d) Project & Development Services (PDS) Akademische Voraussetzungen: Studierende müssen mindestens drei Semester ihres Studiengangs erfolgreich abgeschlossen haben.
Weitere Informationen finden Sie unter http://jll.de Wir suchen Studenten (m/w/d) für unsere Abteilung Project & Development Services (PDS) in Berlin, Hamburg, Düsseldorf, Köln, Frankfurt am Main und München. Innerhalb der Abteilung PDS arbeitest du an der Entwicklung und Umsetzung von Büroimmobilienprojekten im Auftrag von Nutzern, Investoren und öffentlichen Akteuren.
WHAT YOU WILL DO Present to or influence customer representatives or vendors and resolve issues Conduct interviews with customers to establish their requirements, presenting concepts and proposals, and providing updates on deliverables Act as a coordinator across projects to prevent delays or misunderstandings Coordinate collaboration with external service providers in terms of assembling own or third-party system components Customize COTS based on pre-determined parameters, and executes customizing tests Document work using the required standards, methods and tools Assist in definition, initiation and design of architecture in projects/ programs Provide expert advice, training and technical assistance to development team, lower level service and support staff May lead others in developing innovative solutions to highly complex problems and contribute to employees’ professional development Act as technical lead of development teams on issues of performance, tools, and standards WHAT YOU SHOULD HAVE 11 years of experience in software engineering with relevant qualifications in IT field and methods including formal methods (e.g.
Rohde & Schwarz GmbH & Co. KG sucht in eine/n Werkstudent Project Management Global Service Operations (m/w/d) (ID-Nummer: 13718767)
. • Continuously enhancing training content based on participant input and evolving technical requirements • Supporting the onboarding of new trainers and leading train-the-trainer programs • Collaborating cross-functionally with internal departments, subject matter experts, and external partners • Staying up to date with industry trends and innovations in wind turbine technologies • Diagnosing and resolving technical issues in training equipment • Acting as a Subject Matter Expert (SME) in training development projects when required Your Profile: • Completed vocational training in electrical engineering or a related field • Additional qualifications (e.g., master craftsman, engineer) in mechanics, mechatronics, electrical engineering, or IT are a plus • Several years of hands-on experience in a technical environment, ideally in wind energy or plant engineering • Familiarity with frequency converters, fieldbus systems, and SCADA-IT systems is desirable • Proficiency in English is required; German language skills are an advantage • Strong ability to communicate complex technical concepts clearly and effectively • Excellent presentation and interpersonal skills, with confidence in front of groups • Flexibility and adaptability in a dynamic, international work environment YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
. • Continuously enhancing training content based on participant input and evolving technical requirements • Supporting the onboarding of new trainers and leading train-the-trainer programs • Collaborating cross-functionally with internal departments, subject matter experts, and external partners • Staying up to date with industry trends and innovations in wind turbine technologies • Diagnosing and resolving technical issues in training equipment • Acting as a Subject Matter Expert (SME) in training development projects when required Your Profile: • Completed vocational training in electrical engineering or a related field • Additional qualifications (e.g., master craftsman, engineer) in mechanics, mechatronics, electrical engineering, or IT are a plus • Several years of hands-on experience in a technical environment, ideally in wind energy or plant engineering • Familiarity with frequency converters, fieldbus systems, and SCADA-IT systems is desirable • Proficiency in English is required; German language skills are an advantage • Strong ability to communicate complex technical concepts clearly and effectively • Excellent presentation and interpersonal skills, with confidence in front of groups • Flexibility and adaptability in a dynamic, international work environment YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
Both customers and colleagues will expect you to be a proactive and flexible team-player, strong in project management and with excellent communications skills. DAS ANGEBOT FÜR SIE Senior Advisor Martin Alsted from Foodjob Nordic, tel. +45 2917 1009, email: mga@foodjob.dk can be contacted for further information on the position.